Provence Essays - Prefectures In France, Bordeaux, Provence

Provence Provence has been called a bridge between the past and the present, where yesterday blends with today. This beautiful place lies in the southern part of France, and is bordered on the east by Italy , on the south by the Mediterranean Sea, and on the west by the Rhone River. The area abounds with flower fields, vineyards, orchards, and olive and mulberry groves. Along the seacoast is the French Rivera and the Ports of Marseille and Toulon. Provence has its own language and its own customs. The region originally formed part of a Roman province called Provincia Romana, built in the 120 B.C. It was passed into the possession of several ancient Germanic peoples, the Visigoths, the Ostrogoths, and the Frankish kings. In 879 AD. the area was incorporated into the kingdom of Provence, sometimes call Cisjurane Burgundy, and in the 10th century into the e kingdom of Arles. After being ruled by the house of Anjou from about 1245 to 1482, the region came into the possession of King Louis XI of France, and in 14856 it was annexed to the French Kingdom. Provence was a province until the French revolution, after which the area was distributed among several departments. The Greeks and Romans first filled the landscape with cities boasting Hellenic theaters, roman baths, amphitheaters, and triumphal arches. These were followed in medieval times by Romanesque fortresses and gothic cathedrals. In the 19th century Provence's light and landscapes attracted painters like Cezzanne and Van Gogh. Despite the changes over the years, Provence will be remembered as the bridge between the past and the present. On the Garonne River, the great port of Bordeaux, the Capital of Aquitaine, is the center of the world's most important wine producing areas. It attracts many visitors to the offices of wine exporters there, most of whom welcome guests. Bordeaux is a city of warehouses, factories, mansions, and exploding suburbs. Now the fifth largest city of France is Bordeaux. Bordeaux was for 300 years a British possession, and even today's it's called the most UN-French of French cities, though the same has been said of Strasbourg. The local airport , Bordeaux Merignac, is served by flights from as far away as London and New York. A shuttle bus connects the airport with the train station, departing 30 minutes from 5:30 to 10:00pm, costing $35F one way. Your tour can begin at Place de La Comedie, at the very heart of this old city, a busy traffic hub that was once the site of Roman temple. On this square one of the great theaters of France, The Grand Theater, was built between1773 and 1780. From here you could walk north to esplanade des Quinconces, laid out between 1818 and 1828, it is the largest square of its kind in Europe, covering nearly 30 acres. The Musee des Beaux Arts has an outstanding collection ranging from the 15th to the 20th century. Works by Perugina, Titian, Rubens, Veronese, Delacroix, Gros , Redon, and Lhote are displayed. The museum is open from 10 to 6 P.M. and the admission is 18f per person. The Pont de Pierre, with 17 arches , stretches 1,594 feet across the Garonne and is one of the most beautiful bridges in France. Ordered built by Napoleon I in 1813, the bridge can be crossed on foot for a fine of the port. But for a better view I suggest the tour of the port, which lasts for about 1 1/2 hours. Toulouse city in southern France, capital of Haute-Garonne, on the Garonne River and the Canal du Midi. It is a major commercial, transportation, and manufacturing center, noted for the production of aircraft and aerospace equipment. Other products are chemicals, clothing, electrical machinery, and farm implements. Places of interest in Toulouse include the largest Romanesque Basilica of saint Sernin, which contains the tomb of St. Thomas Aquinas; the Gothic Cathedral of Saint Etienne; and the church of Notre Dame la Blanche. The city also contains many mansions in the Renaissance style; these include the Hotel Felzins, the Maison dePierre, and the Hotel d'Assezat et de Clemence -Isaure.

APES 19, 20 Climate Change Essays

APES 19, 20 Climate Change Essays APES 19, 20 Climate Change Paper APES 19, 20 Climate Change Paper Aerosols Small particles or liquid droplets in the atmosphere that can absorb or reflect sunlight depending on their composition. Albedo The amount of solar radiation reflected from an object or surface, often expressed as a percentage. Anthropogenic Made by people or resulting from human activities. Usually used in the context of emissions that are produced as a result of human activities. Carbon Capture and Sequestration It is a three-step process that includes capture of carbon dioxide from power plants or industrial sources; transport of the captured and compressed carbon dioxide (usually in pipelines); and underground injection of that carbon dioxide in rock formations that contain tiny openings or pores that trap and hold the carbon dioxide. Carbon Dioxide a colorless, odorless gas that is released from the burning of fossil fuels, such as coal, oil, and natural gas. Carbon footprint the total amount of greenhouse gases released by a person, family, building, organization, or company each year. It includes the amount of greenhouse gases released from direct use (such as heating a home or driving a car) and from indirect use (such as the amount of fuel needed to produce a good or a service). Carbon Sequestration the process by which trees and plants absorb carbon dioxide, release the oxygen, and store the carbon. Chlorofluorocarbons Gases covered under the 1987 Montreal Protocol and used for refrigeration, air conditioning, packaging, insulation, solvents, or aerosol propellants. Hydrochlorofluorocarbons, an interim replacement for CFCs that are also covered under the Montreal Protocol, and hydrofluorocarbons, which are covered under the Kyoto Protocol. All these substances are also greenhouse gases. Climate Feedback A process that acts to amplify or reduce direct warming or cooling effects. Climate Lag The delay that occurs in climate change as a result of some factor that changes only very slowly. For example, the effects of releasing more carbon dioxide into the atmosphere occur gradually over time because the ocean takes a long time to warm up in response to a change in radiation. Climate Model A quantitative way of representing the interactions of the atmosphere, oceans, land surface, and ice. El Nio Southern Oscillation (ENSO) a warm water current that periodically flows along the coast of Ecuador and Peru, disrupting the local fishery. This oceanic event is associated with a fluctuation of the intertropical surface pressure pattern and circulation in the Indian and Pacific Oceans, called the Southern Oscillation. During this event, the prevailing trade winds weaken and the equatorial countercurrent strengthens, causing warm surface waters in the Indonesian area to flow eastward to overlie the cold waters of the Peru current. Feedback Mechanisms Factors which increase or amplify (positive) or decrease (negative) the rate of a process. An positive example is the ice-albedo feedback. Greenhouse Effect the process by which greenhouse gases in the atmosphere trap heat from the sun and reflect it back to Earth rather than letting it leave the planet. Greenhouse Gas (GHG) Any gas that absorbs infrared radiation in the atmosphere. Infrared Radiation light whose wavelength is longer than the red color in the visible part of the spectrum, but shorter than microwave radiation and can be perceived as heat. Intergovernmental Panel on climate Change (IPCC) Established jointly by the United Nations Environment Programme and the World Meteorological Organization in 1988. The purpose is to assess information in the scientific and technical literature related to all significant components of the issue of climate change. Methane a colorless, odorless gas that is produced when plants, animals, and garbage decay. It is produced naturally and as a result of people’s activities. Mitigation A human intervention to reduce the human impact on the climate system; it includes strategies to reduce greenhouse gas sources and emissions and enhancing greenhouse gas sinks. Natural Variability Variations in the mean state and other statistics (such as standard deviations or statistics of extremes) of the climate on all time and space scales beyond that of individual weather events. Ocean Acidification Increased concentrations of carbon dioxide in sea water causing a measurable increase in acidity (i.e., a reduction in ocean pH). This may lead to reduced calcification rates of calcifying organisms such as corals, mollusks, algae and crustaceans. Ozone a gas made up of three atoms of oxygen bonded together. High in the atmosphere it protects the Earth’s surface from harmful ultraviolet radiation from the sun. Close to earth, it is a pollutant created from other pollutants that react with each other. It can cause health problems in humans and is an example of a greenhouse gas. Renewable Resource a natural resource that can be made or regrown as fast as it is being used. Some examples are wind power or solar energy, which are both used to make electricity. Sink Any process, activity or mechanism which removes a greenhouse gas, an aerosol or a precursor of a greenhouse gas or aerosol from the atmosphere Stratosphere Region of the atmosphere between the troposphere and mesosphere, having a lower boundary of approximately 8 km at the poles to 15 km at the equator and an upper boundary of approximately 50 km. Troposphere The lowest part of the atmosphere from the surface to about 10 km in altitude in mid-latitudes (ranging from 9 km in high latitudes to 16 km in the tropics on average) where clouds and weather phenomena occur. United Nations Framework Convention on Climate Change (UNFCCC) Sets an overall framework for intergovernmental efforts to tackle the challenge posed by climate change. It recognizes that the climate system is a shared resource whose stability can be affected by industrial and other emissions of carbon dioxide and other greenhouse gases. Near universal membership, with 189 countries having ratified. Weather Atmospheric condition at any given time or place. It is measured in terms of such things as wind, temperature, humidity, atmospheric pressure, cloudiness, and precipitation.

Before You Buy a German Dictionary

Before You Buy a German Dictionary German dictionaries come in many shapes, sizes, price ranges, and language variations. They range in format from online and CD-ROM software to large multivolume print editions resembling an encyclopedia. Smaller editions may have only 5,000 to 10,000 entries, while larger hardcover versions offer over 800,000 entries. You get what you pay for: the more words, the more money. Choose wisely! But its not the mere amount of words alone that make a good German dictionary. There are a few other factors that need to be considered. Here are a few tips on how to pick the right dictionary for your German learning. Consider Your Needs Not everyone needs a German dictionary with 500,000 entries, but the typical paperback dictionary has only 40,000 entries or less. Youll get very frustrated using a dictionary thats not up to your needs. Note that a dual-language dictionary with 500,000 entries is actually only 250,000 for each language. Dont get a dictionary with fewer than 40,000 entries. One Language or Two Monolingual, German-only dictionaries offer several disadvantages, especially when you are just at the beginning of your German learning. For intermediate and advanced learners they might serve as additional dictionaries to broaden ones ability to circumscribe certain things. While they usually contain more entries they are also very heavy and impractical for daily use. Those are dictionaries for serious language students, not for the average German learners. If you are a beginner I strongly recommend that you get a German-English dictionary to be very clear about what a word might mean. Take a look at a few Buying It At Home or in Germany At times I have come across German learners who bought their dictionaries in Germany because they were simply very expensive in their home country. The problem often was that those were English-German dictionaries, meaning they were made for Germans who were learning English. Which had some huge disadvantages. As the user was German they didnt need to write the German articles or plural forms into the dictionary which made those books simply useless for German learners. So be aware of such issues and pick a dictionary that was written for learners of German as a foreign language (Deutsch als Fremdsprache). Software or Print Versions Even a few years ago there was no substitute for a real print dictionary you could hold in your hands, but nowadays online German dictionaries are the way to go. They are extremely helpful and can save you a lot of time. They also have one huge advantage over any paper dictionary: They weigh absolutely nothing. In the age of the smartphone, youll always have some of the best dictionaries right at hand wherever you are. The advantages of those dictionaries are just amazing. Nevertheless, about.com offers its own English-German glossaries and links to many online German dictionaries that can still be quite helpful. Dictionaries for Special Purposes Sometimes a regular German dictionary, no matter how good it may be, just isnt adequate for the job. Thats when a medical, technical, business, scientific or other industrial-strength dictionary is called for. Such specialized dictionaries tend to be expensive, but they fill a need. Some are available online. The Essentials Whatever kind of dictionary you decide on, make sure it has the basics: the article, which means the gender of nouns, noun plurals, genitive endings of nouns, the cases for the German prepositions and at least 40,000 entries. Cheap print dictionaries often lack such information and are not worth buying. Most online dictionaries even provide you with audio samples of how a word is pronounced. Its advisable to look for a natural pronunciation like e.g. linguee. Original Article by: Hyde Flippo Edited, 23rd of June 2015 by: Michael Schmitz

Earthquake Paper Essay Example | Topics and Well Written Essays - 500 words

Earthquake Paper - Essay Example The earthquake was marked by a thrust-faulting focal mechanism which saw the subduction of the Nazca plate underneath the South American Tectonic Plates (USGS, 2010). For Haiti, the earthquake occurred at the northern boundary of the Caribbean tectonic plate which shifts eastwards per year in relation to the North American Plate (Amos, 2010). The depth of focus for the Japan earthquake was 32 kilometers, for the Haiti earthquake, it was 13 kilometers, and for the Chile earthquake, it was 35 kilometers. The tsunami which followed the Japan earthquake caused a greater damage than the earthquake itself. The earthquake caused a 5-8 meter upthrust in a 180-km seabed offshore from the coast of Tohoku which then caused the tsunami which devastated Japan’s northern islands and the Pacific coastline (CNN Wire Staff, 2011). The tsunami extended across the Pacific with warnings issued to coastal towns. Chile, which was the furthest area from Japan still felt tsunami waves 2 meters high. In the Omoe peninsula, Miyako city, and the Iwate prefecture, tsunami waves were also felt (Yomiuri Shimbun, 2011). The height of the tsunamis hitting Japan ranged from as low as three meters to as high as 13 meters, covering about 560 square kilometers of Japan, and the waves were seen an hour after the earthquake hit first in Sendai airport and in the rest of the northern coast of Japan following (CNN Wire Staff, 2011). A four meter tsunami would also hit the Iwate prefecture and the Wakabayashi Ward in Sendai. A major part of Kuji and Ofunato were destroyed and in Rikuzentakata, tsunami waves were reported at about three stories high (CNN Wire Staff). Damages in the cities of Kamaishi, Miyako, Yamada, Namie, Soma, Minamisoma, Shichigahama, among others were also reported. The most severe impact of the tsunami was felt along the coastline stretching from Erimo to Oarai with bridges washed out and a wide swath of general destruction (CNN

Martin Luthers objective or purpose on writting on indulgence Essay

Martin Luthers objective or purpose on writting on indulgence - Essay Example lieve that if they have purchased letters of indulgence they are sure of their salvation; again, that so soon as they cast their contributions into the money-box, souls fly out of purgatory.† And then, â€Å"Thus souls committed to your care, good Father, are taught to their death.† In this statements Luther is advancing his rhetorical argument by implying that by the Church convincing people that they can buy their way into heaven they may actually be being their way into hell, as true salvation cannot be achieved through such means. In this regard, Luther’s intention is to make an injunction in papal policy that will save these people from eternal damnation. Luther also considers the practical aspects of allowing the sale of indulgences, indicating that he believes it will have a deleterious effect on an individual’s spirituality. Luther writes, â€Å"works of piety and love are infinitely better than indulgences, and yet these are not preached with such ceremony or such zeal; nay, for the sake of preaching the indulgences they are kept quiet.† Even as Luther understands that salvation can only be achieved by accepting God and asking him for forgiveness, he still indicates that pious behavior and love are great elements of spirituality. In promoting the sale of indulgences, preachers have disregarded these tenants of spirituality and have instead shifted focus to the promotion of these indulgences. Luther’s argument is that in order to effectively sell the indulgences, preachers have adopted an approach to spirituality that emphasizes redemption through money, rather than piety and belief in God. An even worse sin h owever is the willful disregard for the scripture. Luther writes, â€Å"Christ never taught that indulgences should be preached. How great then is the horror, how great the peril of a bishop, if he permits the Gospel to be kept quiet, and nothing but the noise of indulgences to be spread among his people!† Here it seems as if Luther is

SWOT Analysis of Singapore Tourism

SWOT Analysis of Singapore Tourism Tourism is at its rapid expanding stage which most of people now in the 21th century are traveling and visiting attractions all around the world. There are so many states which are Africa, the à ¢Ã¢â€š ¬Ã… ½Americas, East Asia and the Pacific, Europe, the Middle East and South Asia, within all this region there are so many countries and states that can be counted as a tourism destination and attraction as long as it is accessible to people there will be tourist. Singapore has one of the largest service sectors in tourism. For Singapore to take this advantage as a tourism destination, it has contributed 3% of Singapores GDP which has generated some of US$ 9.4 billion. Being one of the most popular countries in Asia, Singapore has been growing very rapidly for the past few years. With the help of the tourism industry, it has strengthened the infrastructure developments, in addition of various events and the countries strategic location in the heart of region. This shows how much the role of tourism industry can play in Singapores economy. To ensure that tourism remains a key economic pillar, a bold target, Tourism 2015, was unveiled in the year 2005. The objectives of Singapore is to triple the tourism receipts to US$ 30 Billion, doubling visitor arrivals to 17 Million, and creating an additional 100,000 jobs in the services sector by 2015, according to Opportunities in Singapore Tourism Industry (2007-2009). Having all these advantages, the n egatives are also a factor to look at so by doing this research; I will have a better view on the impacts, advantages and disadvantages. http://www.researchandmarkets.com/reports/463815/opportunities_in_singapore_tourism_industry_2007 1.3 Literature Review In the few books I have read like Tourism in South-East Asia, Tourism impacts, planning and management and Tourism management: managing for change. These books are written by the following authors Peter Manson, Michal Hitchcock and Stephen Page. The content of the book have the different kinds of effects from tourism and changes countries have to face and how can they cope with it. I felt that many of the fact that are stated in the books are very agreeable like in the Tourism impacts, planning and management book written by Peter Mason The impacts of tourism can be positive or beneficial, but also negative or detrimental. Whether impacts are perceived as positive or negative depends on the value position and judgment of the observer of the impacts. This shows that no matter how people research on any of the impacts there are always another way to view positive to a negative and negative to a positive. For the Tourism management: managing for change by Stephen Page quoting It is wide ly recognized that a range of factor impact upon the success or failure of visitor attractions as tourism enterprises. This has to be viewed against growing visitor expectations during their visit and the need for attractions to improve standards in many countries worldwide. what I have understood is the tourist has ever changing taste and to keep up countries have to upgrade or maintain what they have now or they would lose out. By using the research question expanding the search of the topic would be a clearer view of achieving the objective. 1.4 Source of information Tourism is now a very vase integrated subject involving many sectors. So by researching information on Books like Tourism in South-East Asia, Tourism impacts, planning and management and Tourism management: managing for change the books tells how and what are the different situations. The other source would be from the internet where I can find millions of information regarding tourism and destinations. Using the search engine Google I would search the key word from: Tourism Impact, Singapore tourism, future of Singapore 2015. With just these few words I am able to get a few data on tourism. Because of a limitation of time I can only use the secondary research data on all that are done. Questions 1 What makes Singapore a popular tourism destination? 2 What are the challenges faced by Singapore as a tourism destination? 3 What are the impacts of tourism? 4 How will Singapore maintain its popularity in the future? Objectives To analyze what attracts tourist to Singapore and why To understand what challenges faced by Singapore in attracting tourist Evaluating impacts of tourism on Singapore To find what Singapore will do to keep up with other countries in the future. 1. What makes Singapore a popular tourism destination? Although Singapore is a small country, the amount of entertainment is compatible to other countries. Being one of the leading tourist destinations in Asia and with millions of visits every year, Singapore is also popular for business traveling destination because of the large number of exhibitions and conferences are organized every month in Singapore. A destination is a place which is created for a purpose, that is what Singapore have done they have created a destination where tourist comes to visit. The following attractions are made or modified in a way so that it can accommodate people. To stay popular Singapore have keep up with the trend of others and improving and expanding it. Examples like allowing casinos to be built when the pass few years which has been denied many times. The main categories of the popularity in Singapore now are listing bellow: -Attraction -Stability -economical -cosmopolitan -Events -Festival What I think is of how Singapore has to struggle to survive in the economic sense. Singapore have made it big and achieved a better economic structure but all these comes with a price they have to get a number of people to work in the attractions but also entertain the tourist so the number of people that are working in the tourism industry in Singapore is high resulting a high in reliance on tourism. SWOT part1 (S)trengths Leading tourist destinations in Asia popular for business traveling Rich in economy Safe (O)pportunities Strategic location Tourists arrivals Tourism receipts Outbound tourism Outbound tourism expenditure Medical tourism industry MICE industry (W)eaknesses Small country Limitations on amount of visitors Limited resources Manmade attractions Limited natural environment (T)hreats Countries mimic Terrorism 3 What are the impacts of tourism? 1.5 Methodology PESTE Political, economical, socio-cultural, technological, environmental The six elements of the tourism have is advantage however the disadvantage are high too in order to understand it we have to look at two different perspective which is the positive and negative. Everyone have different perspective no matter how good a situation is there is always a downside. (P)olitical Positive More order in country Improve diplomatic ties Negative Terrorism Strict reinforcement (E)conomic Positive Contributes to income and improve standard of living. Improves local economy Increases jobs that decreases unemployment rate Increases tax revenues. Improves infrastructures Increase investors http://wiki.answers.com/Q/What_are_the_positive_economic_impacts_of_tourism Negative Increase in food, land, houses would be more expensive for the locals Part-time, semi-skilled, poor paid and taking away traditional jobs Seasonal jobs such as these could then possibly lead to high rates of unemployment. Dependent on the tourism Inflation Leakage (S)ocio-culture Positive Traditional art or handicraft result from tourist Responsible cultural tourism experience and understand new culture reduce negative perception tolerance integrated world culture pride Negative language barrier pick up bad habits cultural conflicts loss culture identity (T)echnological Positive improvement in technology improve in booking system which leads to easier booking so therefore a increase in tourism able to get information easily online Negative increase in scam might have a negative perspective on a country after reading reviews (E)nvironment Positive increase in national park for tourist limited damage / even limited damage still does damage increase awareness of maintaining nature partly because of profit because when maintained more tourist would come back to visit again http://www.gdrc.org/uem/eco-tour/envi/four.html Negative Pollution from more vehicles demand litters dropped by visitors disturbance of natural habitats and cause damages the landscape land clear for more attractions/ amenities heavy usage on resources 4. How will Singapore maintain its popularity in the future? Singapore to compete with other countries would be a challenge but it has made it. Being 1st in doing what others could not. Examples like that F1 Night race and the coming 2010 youth Olympics will be here 1st. The need for Singapore to stay competitive is the ideas that are made and are being able to be executed. In 2005 Minister for Trade and Industry, Mr. Lim Hng Kiang shows the planning that is being done to triple Tourism Receipts (TR) to S$30 billion, doubling visitor arrivals (VA) to 17 million, and creating an additional 100,000 jobs in the services sector by 2015. 1.6 Recommendations The current tourism situation in Singapore is doing quite well and achieving the 2015 would not be a problem with all the new attractions and events coming up. However currently there are advantages and disadvantages in Singapore, the advantage Singapore has now should be maintained and improved. The disadvantages should be overcome to be competitive in the future. ADVANTAGES counted the safeties country minimum crime (robbery, stabbing, riots, and protests) natural disaster harder hits Singapore cause of being surrounded by other countries DISADVANTAGES lack of service experience bad services strict laws high in tax 1.7 Analysis After doing all the research I have analyzed that tourism is like a product and there is the product life cycle and Singapore is at its growth stage and with the coming youth Olympic, the growth will increase because in the future there would be more new attractions like the two new integrated resorts and theme parks that comes with it to boost the economy. Although there still maybe a few disadvantages and negative impacts Singapore could improve and control on what is bad. Being a small country has its disadvantage but how different people look at it is that because it is small it is more easily manageable compared to a big country. To see it this way Singapore can increase the tourism weather now or in the future despite the negatives. I will do a further in depth study on the PEST and SWOT analysis to see it more in detailed. 1.8 Conclusion Singapore Tourist could be a very useful element in the countrys economic how ever there are many other reasons they can be helpful too. In my opinion best thing about tourism is mainly because of the economic that is why almost every country they are promoting tourism and trying to attract people to their country. Same thing goes to Singapore without tourism the country would lose three per cent of Singapores GDP and more than S$12 billion in tourism receipts. Looking at the PEST and SWOT analysis countries can help understand and improve the tourism and look after the locals so both party would not be affected in a bad way.

What Are Some Issues Managers Face When Leading a Diverse Workforce

What are some issues managers face when leading a diverse workforce? How can he/she overcome these issues? Most people, when they think of diversity they will automatically gravitate to the common four, which are race, creed, color and religion. However diversity takes on many different forms such as married or single, parents or single parent, educated or not, or even veteran or never served. So to go beyond the common four one would have to think we are always encountering diversity when we are out in the public.Everyone has the stereotyped stories about walking into 7-11 and finding the persons from India or some form of Muslim background Believe it or not, we face diversity as soon as we go into the public. We run into people from different countries, religions, beliefs and color. So to put that as a topic of a problem, in my opinion, is way over stated. Only ignorance can cause problems when dealing with diversities.I have to believe that we as a country have swung the pendulum too far in the sensitive direction that we make it almost impossible to function. I have to believe that if everyone treats everyone with respect then it’s really not a problem. On that same note; if someone is offended by someone then it’s absolutely up to that person to say something in private to that person and give them the chance to learn that what they have said or done has offended someone else.So managers need to be aware of diversity and also provide some guidance for the ignorant employees that may simply not know any better. So the bottom line, educating your people to be aware that not everyone grows from the same tree or has the same beliefs and I have to believe that it will work itself out. ? University of California, San Fransisco. Guide to Managing Human Resources; Chapter 12: Managing Diversity in the Workplace. http://ucsfhr. ucsf. edu/index. php/pubs/hrguidearticle/chapter-12-managing-diversity-in-the-workplace/